FAQs
Got questions? Check our FAQs below. If you need more help, just send us a message!
Shipping and delivery
Do you offer free shipping?
Yes. Eligible orders over $40 ship free within the continental U.S. Checkout will show the current shipping options and rates for your address.
How long will it take to ship my order?
We fulfill orders Monday through Friday and aim to ship within 24–48 hours, excluding public holidays. Orders placed late Friday or over the weekend may ship the following Monday.
How long will it take to receive my order?
Transit time depends on the carrier and service selected at checkout. Most U.S. orders arrive within about 3–10 business days after the carrier receives the package. Your tracking link is the best place to check the latest estimate.
Where is my order?
Once your shipping label is created, we email tracking information to the email address on your order. If you do not see it, check your spam or junk folder. If tracking looks delayed or stuck, email info@gomable.com with your order number and we will help.
Do you ship internationally?
Yes, we ship to many countries. Enter your address at checkout to see available shipping options and rates. If your country is not available at checkout, email info@gomable.com.
International orders may be subject to customs clearance fees, duties, taxes, or tariffs charged by the carrier or local customs office. These fees are the customer’s responsibility. Please check with your local customs office or carrier before ordering.
Returns, refunds, and order issues
Do you offer returns or refunds?
Yes. Our return policy is valid for 30 days after purchase. To qualify for a return, the item must be unused, unopened, and in its original packaging. Customers are responsible for return shipping unless the product is defective.
What should I do if my order is missing, lost, or damaged?
Email info@gomable.com with your order number. For damaged items, include photos of the product, packaging, and shipping label. If tracking shows delivered but you cannot find the package, please check with neighbors, your building, or your mailroom, then confirm the delivery address with us so we can help with the next step.
I bought my MABLE product on Amazon or from another retailer and there is a quality issue. How do I get a refund or replacement?
For a refund, contact the original retailer directly because we cannot refund orders that were not placed through our website. For a replacement, email info@gomable.com with a photo of the issue, where you purchased it, your order or receipt number, and your shipping address.
When will my refund show up?
After your return is received, inspected, and approved, the refund is issued to your original payment method. It usually takes 3–7 business days to appear, depending on your bank or credit card company.
Can I exchange a product?
If you ordered the wrong item by accident, you can return the unused, unopened product and exchange it for the correct item when eligible. The customer is responsible for shipping unless the item is defective.
Subscriptions
How does the subscription work?
Subscribe and save 10% on all subscription products! You can choose your preferred delivery frequency—every 3 or 6 months, for example—and edit, skip, or cancel your subscription anytime.
How do I update my subscription?
What reorder frequency should I set for my MABLE subscription?
Dentists recommend replacing toothbrushes every 3 months. For toothbrush packs, choose a 3-, 6-, or 12-month schedule based on your household size. Floss usually lasts about 2–3 months, depending on use. You can adjust the frequency anytime.
How do I edit my subscription?
Log in to your account using the email address you used when ordering. Click “Subscriptions” to update your items, delivery frequency, address, or payment details. If you see a message saying you do not have an account, create one using the same email address from your original order.
How do I update my subscription payment information?
Log in to your account, click “Subscriptions,” then select “Update Payment Method.”
Payments and contact information
How can I pay for my order?
Website orders can be paid by major credit card at checkout. For wholesale or special orders, payment options may include credit card, check, PayPal, ACH, or wire transfer. Please confirm the current options with MABLE when placing the order.
Do you accept credit cards?
Yes, we accept all major credit cards.
What is your mailing address?
MABLE Brush LLC, 7111 Santa Monica Blvd, Suite B-262, West Hollywood, CA 90046, United States.
How can I contact MABLE?
Email info@gomable.com for order questions, product questions, returns, wholesale inquiries, or general support.
Brand values, sustainability, and certifications
How does the Buy Give Teach give-back program work?
MABLE’s Buy Give Teach program donates one toothbrush for every online order placed through our website. We partner with nonprofit organizations, schools, and educators to help make sustainability something that’s shared beyond the home and into the wider community.You can learn more about our Buy Give Teach program here.
Are MABLE products vegan?
Most MABLE products are vegan. The exception is MABLE silk dental floss and silk dental floss refills, which are made from silk. MABLE bamboo toothbrushes, electric heads, bamboo travel cases, and bamboo cotton swabs are vegan.
Are MABLE products tested on animals?
No. MABLE does not test products on animals. To the best of our knowledge, our suppliers do not test their products or ingredients on animals either.
Are MABLE products ethically made?
Yes. We work with manufacturing partners who are vetted for quality, workplace standards, and responsible production. Partners may be third-party audited and certified through programs such as BSCI, which reviews fair wages, safe working conditions, and ethical treatment.
Why are MABLE products sustainable?
MABLE designs products to be reusable, refillable, compostable or recyclable whenever possible. We use lower-waste materials such as bamboo and silk, source bamboo from FSC-certified suppliers, and ship orders plastic-free.
Wholesale
How can I buy MABLE products wholesale?
Email info@gomable.com to request current wholesale pricing and ordering details. You can also order through Faire using MABLE’s direct order link, which helps reduce Faire fees and commissions.
How fast do you ship wholesale orders?
We aim to ship wholesale orders within 24–48 hours, Monday through Friday. If an item is out of stock, we will reach out with a timeframe and ask whether you prefer a partial shipment or would rather wait for the full order
Do I need a wholesale login or account to order?
No. You can email or call us to request pricing or place an order.
Do you offer net terms for wholesale?
First orders must be paid in advance. After that, eligible wholesale customers may qualify for net 15–30 terms.
What is your wholesale minimum order?
The wholesale minimum order is $75, excluding shipping. You can mix and match SKUs.
Affiliate and referral program
Do you have an affiliate or referral program?
Yes. MABLE’s affiliate program runs through GoAffPro. Affiliates can earn 10% commission on sales made through their link or code, and their friends or audience receive 10% off MABLE products purchased through that link or code. Sign up here.

